Return & Refund

Return & Refund Policy

At Alertstoreshop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Return and Refund Policy below.

1. Eligibility for Returns

• You may return most new, unopened items within 30 days of delivery for a full refund.
• Items must be in their original packaging and condition.
• Certain items, such as perishable goods, opened personal care items, and customized products, may not be eligible for return.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at support@alertstoreshop.com with your order number and reason for the return.
2. Receive Instructions: We will provide you with a return authorization and instructions on how to return your item.
3. Ship the Item: Pack the item securely and ship it back to the address provided in the return instructions. Please note that you are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent).

3. Refund Process

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If your return is approved, we will process your refund to the original payment method within 5-7 business days. Please note that your bank may take additional time to reflect the refund in your account.

4. Exchanges

• We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will assist you with a replacement or refund.

6. Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Downloadable software products
• Items marked as non-returnable on the product page

7. Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website.

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Thank you for shopping with Alertstoreshop! If you have any questions about our Return and Refund Policy, please don’t hesitate to reach out to us.

Best regards,
The Alertstoreshop Team